At Republic Airways Holdings Inc. our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice”.
We operate the world’s largest fleet of Embraer EJET aircraft, the preferred product by our passengers and our airline partners Delta Air Lines, American Airlines, and United Airlines. We operate over 160 aircraft to 103 cities in the U.S., Canada, Caribbean, and Latin America.
Develops and coordinates individual pilot and flight attendant schedules.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE.
High school diploma or general education degree (GED). Two years previous experience in direct customer service contact. Familiarity with Microsoft Office applications.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.
REASONING/PROBLEM SOLVING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.
Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION and/or EXPERIENCE
At least 3 years related experience. Experience in a call center environment.
PHYSICAL AND VISUAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Able to sit for long periods of time.
Able to use hands to finger, handle, feel, talk or hear over 70% of the time.
Able to focus with clear vision at 20 inches or less (computer screen).
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically not exposed to extreme environmental conditions. Must be able to work a varied schedule including nights, weekends and holidays.-