Supervisor of Inflight

Requisition ID
2017-2132
US-IN-Indianapolis
# of Openings Remaining
1
Pos. Category
Flight Operations

Overview

At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products, and performance, we will be America’s Regional Airline of choice.” Republic Airline is a regional airline headquartered in Indianapolis, operating fixed-fee flights for American Airlines, Delta Air Lines, and United Airlines. The Company’s fleet consists of 170 Embraer 170/175s, offering approximately 900 flights daily to over 100 cities in the U.S., Canada, the Caribbean and Central America. With more than 5,200 talented aviation professionals, Republic Airline is a great place to get your career off the runway!

Duties and Responsibilities

POSITION PURPOSE
Supervises, coaches and counsels the performance, appearance, and conduct of Flight Attendants consistent with CFRs, policies, procedures, and professional standards.

 

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

  1. Supervises, coaches and counsels the performance, appearance, and conduct of Flight Attendants (FA)/
  2. Coordinates and tracks FA recognition for customer compliments.
  3. LOA / Workers Comp:
    • Reviews and tracks Flight Attendant injury reports to ensure all information is obtained
    • Serves as a member of the task force - meeting planning and following up on recommendations
    • Manages process for well calls to FAs on leave of absence
    • Coordinates LOA investigations, serves as a communication liaison between LOA and Inflight
  4. Supports the mentor program by ensuring new hires are assigned a Sky Pro mentor, tracking data including attrition, making recommendations for program improvement and posting openings and interviewing Sky Pro applicants.     
  5. Coordinates a standard approach for customer complaints and tracks appropriate coaching and corrective actions. Investigates DOT complaints.
  6. Coordinates with Crew Reliability for attendance and discipline tracking for statistical analysis. Collects investigative information for grievance and unemployment hearings.
  7. Assists with processing Flight Attendant discipline and termination letters.
  8. Creates Inflight memos on policies, procedures and current events for communication to the Flight Attendants.
  9. Assists with processing FA expense reports and other administrative duties.
  10. Maintains ability to complete Flight Attendant Training and maintain qualifications by successfully completing all Company required training. Continues professional training towards upgrading performance and abilities.
  11. Serves as on-call Inflight supervisor or Base Supervisor on duty as needed.
  12. Fosters the Company’s core values and culture throughout the work environment.
  13. Performs special projects and other duties as assigned or required.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
              The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

 

EDUCATION and/or EXPERIENCE.

High school diploma or GED with at least three years of customer service experience, preferably as a flight attendant.

            Must be 21 years of age by the date of the first interview.

            Knowledge and use of Microsoft Office applications.

 

PREFERRED EDUCATION and/or EXPERIENCE

Additional years of customer service experience, preferably in an aviation environment. 

Previous Flight Attendant experience.  Previous lead or supervisory experience.  Advanced computer skills in Microsoft Office Applications.

 

REGULATORY

Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks.  Possess and maintain a valid US passport or foreign passport.  Authorized by law to work in the United States and able to travel in and out of the United States.  Willing to submit to and pass FAA and Company mandated random drug and alcohol tests.

 

OTHER REQUIREMENTS

  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
  • Possess leadership and organizational skills.
  • Able to coordinate multiple priorities and meet deadlines.
  • Able to handle interruptions and a fast paced environment.
  • Able to work with confidential materials and information.

 

LANGUAGE SKILLS
            Ability to read, analyze and interpret technical procedures and governmental regulations.  Able to
            effectively present information and respond to questions from management, crew, passengers and the
            general public.  Able to speak and be understood in English.

 

REASONING/PROBLEM SOLVING ABILITY
           
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
            limited standardization exists.  Capable of interpreting a variety of instructions furnished in written, oral,
            diagram, or schedule form.  Must be able to think and react quickly in all types of emergency situations.

 

DECISION MAKING

Makes day to day decisions used to support the operation.  Decisions often require some thought and are somewhat structured.  Able to process information quickly and react in a positive manner during unexpected and/or serious situations.  Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.

 

 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
  • Capable of lifting objects above shoulders up to 35 pounds.
  • Able to push or pull moveable carts weighing in excess of 250 pounds.
  • Able to walk or stand for extended periods, sometimes with aircraft turbulence.
  • Must be able to stoop, crouch, climb and kneel.
  • Able to see clearly at 20 feet or more with corrective lenses or contacts.
  • Able to hear clearly verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
  • Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
  • Must be able to move about aircraft and perform all required functions freely, effectively and quickly in confined environment.

 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.        

Able and willing to work in a culturally diverse atmosphere and professionally interact under stressful conditions.  Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.

 

TRAVEL REQUIREMENTS

Travel up to 20% of the time, including nights, weekends, holidays and overnight stays. 

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