At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products, and performance, we will be America’s Regional Airline of choice.” Republic Airline is a regional airline headquartered in Indianapolis, operating fixed-fee flights for American Airlines, Delta Air Lines, and United Airlines. The Company’s fleet consists of nearly 190 Embraer 170/175s, offering approximately 950 flights daily to 100 cities in the U.S., Canada, the Caribbean and Central America. Our crew bases include Chicago, IL (ORD), Columbus, OH (CMH), Indianapolis, IN (IND), Kansas City, MO (MCI), Miami, FL (MIA), Newark, NJ (EWR), New York, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT) and Washington, D.C. (DCA). We have 10 maintenance bases: Charlotte, NC (CLT), Chicago, IL (ORD), Columbus, OH (CMH), Indianapolis, IN (IND), Louisville, KY (SDF), Newark, NJ (EWR), New York, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT) and Washington, D.C. (DCA). With more than 5,500 talented aviation professionals, Republic Airline is a great place to get your career off the runway! For more information, please visit our website at www.rjet.com.
Oversees managing and reporting for the Information Technology organization to improve the alignment and delivery of IT services to the needs of the business areas. Ensures the service management platform is efficient in handling incidents, requests, change management needs, configuration management for IT assets, and integrates with appropriate systems to gather the needed inventory to manage IT assets.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE
Experience with ServiceNow or other ITSM platform is a plus.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, legal documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to write and present policies and procedures for publication that conform to prescribed style and format. Must be able to present to all levels of executive management and direct teams to complete service management tasks. Excellent oral and written communication skills.
REASONING/PROBLEM SOLVING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management skills.
Makes decisions daily on use of resources, performance and budgets. Decisions could require additional expenditure of resources if not sound decisions.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically not exposed to extreme environmental conditions.
Travel up to 10% of the time, including overnight travel.