• Airline Base Supervisor

    Requisition ID
    2018-2305
    Location
    US-TX-Houston
    # of Openings Remaining
    1
    Pos. Category
    Flight Operations
  • Overview

    At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products, and performance, we will be America’s Regional Airline of choice.” Republic Airline is a regional airline headquartered in Indianapolis, operating fixed-fee flights for American Airlines, Delta Air Lines, and United Airlines. The Company’s fleet consists of nearly 190 Embraer 170/175s, offering approximately 950 flights daily to 100 cities in the U.S., Canada, the Caribbean and Central America. Our crew bases include Chicago, IL (ORD), Columbus, OH (CMH), Indianapolis, IN (IND), Kansas City, MO (MCI), Miami, FL (MIA), Newark, NJ (EWR), New York, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT) and Washington, D.C. (DCA). We have 10 maintenance bases: Charlotte, NC (CLT), Chicago, IL (ORD), Columbus, OH (CMH), Indianapolis, IN (IND), Louisville, KY (SDF), Newark, NJ (EWR), New York, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT) and Washington, D.C. (DCA). With more than 5,500 talented aviation professionals, Republic Airline is a great place to get your career off the runway! For more information, please visit our website at www.rjet.com.

    Duties and Responsibilities

    POSITION PURPOSE
    Assists the Manager of Inflight and Chief Pilot in supervising the performance, appearance, and conduct of Flight Attendants and Pilots consistent with Company regulations and professional standards.

     

     

    ESSENTIAL DUTIES

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    1. Assists the Chief Pilot and the Manager of Inflight in coaching and counseling crewmembers on their performance, appearance, and conduct of crewmembers consistent with Company policies and procedures.
    2. Investigates Flight Attendant complaints and job performance discrepancies and applies appropriate coaching an corrective actions as needed.
    3. Oversees the safe operation of the assigned crew base(s).
    4. Assists in problem solving for crew members. Explains company policies and procedures for crews.
    5. Performs administrative duties related to Flight Attendant files.
    6. Distributes company manual and aircraft revisions and bulletins to the Pilots’ and Flight Attendants’ files in all assigned crew bases.
    7. May serve as an airport liaison as needed for company representation.
    8. Serves as administrative point of contact at assigned bases for posting Company information, scheduling meetings, ordering supplies, etc. within a set budget.
    9. Reviews, processes and reports flight attendant injuries.
    10. Researches flight delays attributed to crewmembers. Investigates each delay to discover the root cause.  Emails or calls crewmember to gain better understanding of the delay.  Prepares delay report for operational review.
    11. Maintains currency of Inflight guides and manuals.
    12. Has the ability to successfully complete Flight Attendant Training and maintain qualifications by successfully completing all Company required training.
    13. Provides technical leadership to team and department members.  Leads through example; monitors, influences and trains others.  Provides input to managers to identify development needs.
    14. Fosters the Company’s core values and culture throughout the work environment. 
    15. Performs special projects and other duties as assigned or required.

    Requirements

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
    The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

     

    EDUCATION and/or EXPERIENCE.

    •  High school diploma or GED with at least two years of customer service experience.
    •  Must be 21 years of age by the date of the first interview.
    •  Possess basic computer knowledge in Microsoft Office applications.

     

    PREFERRED EDUCATION and/or EXPERIENCE

    Additional years of customer service experience, preferably in an aviation environment.  Previous Flight Attendant experience.  Previous lead or supervisory experience.  Advanced computer skills in Microsoft Office Applications.

     

    REGULATORY

    Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks.  Possess and maintain a valid US passport or foreign passport.  Authorized by law to work in the United States and able to travel in and out of the United States.  Willing to submit to and pass FAA and Company mandated random drug and alcohol tests.

     

    OTHER REQUIREMENTS

    • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
    • Possess leadership and organizational skills.
    • Able to coordinate multiple priorities and meet deadlines.
    • Able to handle interruptions and a fast paced environment.
    • Able to work with confidential materials and information.
    • Must not have tattoos visible while in uniform.
    • Must not have multiple piercings visible while in uniform.

     

    LANGUAGE SKILLS

    Ability to read, analyze and interpret technical procedures and governmental regulations.  Able to

    effectively present information and respond to questions from management, crew, passengers and the
    general public.  Able to speak and be understood in English.

     

    REASONING/PROBLEM SOLVING ABILITY
    Ability to solve practical problems and deal with a variety of concrete variables in situations where only
    limited standardization exists.  Capable of interpreting a variety of instructions furnished in written, oral,
    diagram, or schedule form.  Must be able to think and react quickly in all types of emergency situations.

     

    DECISION MAKING

    Makes day to day decisions used to support the operation.  Decisions often require some thought and are somewhat structured.  Able to process information quickly and react in a positive manner during unexpected and/or serious situations.  Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.

     

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    • Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
    • Capable of lifting objects above shoulders up to 35 pounds.
    • Able to push or pull moveable carts weighing in excess of 250 pounds.
    • Able to walk or stand for extended periods, sometimes with aircraft turbulence.
    • Must be able to stoop, crouch, climb and kneel.
    • Able to see clearly at 20 feet or more with corrective lenses or contacts.
    • Able to hear clearly verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
    • Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
    • Must be able to move about aircraft and perform all required functions freely, effectively and quickly in confined environment.

     

    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.        

    Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.  Possess the ability to accommodate customers’ special needs/disabilities.  Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.

     

    TRAVEL REQUIREMENTS

    Travel up to 20% of the time, including nights, weekends, holidays and overnight stays.  Willing to relocate based on the Company’s operational needs. 

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